Editorial Complaints Policy

Last Updated: 26-7-2023

At States of CBD, we are committed to upholding the highest standards of journalistic integrity and accuracy. We strive to provide reliable, well-researched, and unbiased content to our readers. However, we understand that there may be instances where you have concerns or complaints about our editorial content. We take such feedback seriously and have implemented this Editorial Complaints Policy to address any issues promptly and fairly.

Submitting a Complaint:

If you have a complaint about any editorial content published on States of CBD, please follow these steps:

1. Contact Us: Submit your complaint in writing by email or through our designated contact form. Please provide details about the specific article or content in question, along with a clear explanation of your concerns.
2. Include Supporting Information: If applicable, provide any supporting evidence or documentation that substantiates your complaint. This can include references to factual inaccuracies, misleading information, or any breach of our editorial standards.
3. Contact Information: Include your name, contact information, and preferred method of communication, so we can address your complaint and provide a response.

Review Process:

Once we receive your complaint, we will follow the review process outlined below:

1. Acknowledgment: We will acknowledge receipt of your complaint within [insert timeframe] and provide you with an estimated timeline for the resolution of the matter.
2. Investigation: Our editorial team will conduct a thorough investigation into the complaint. This may involve reviewing the relevant content, consulting with the author or editors involved, and evaluating any supporting evidence provided.
3. Resolution: Based on our findings, we will determine an appropriate course of action. If we identify any factual inaccuracies or breaches of our editorial standards, we will take corrective measures, such as issuing corrections, retractions, or updates to the content in question.
4. Response: We will provide a written response to your complaint, outlining our findings and the actions taken, if any. If your complaint is deemed valid, we will apologize for any errors or oversights and explain the steps we have taken to address the issue.

Appeals Process:

If you are dissatisfied with the outcome of your complaint, you have the option to request a review of our decision. To initiate the appeals process, please notify us in writing within [insert timeframe] of receiving our response. Your request will be reviewed by a senior member of our editorial team who was not involved in the initial investigation.

Confidentiality and Data Protection:

We will handle your complaint and any personal information provided in accordance with our Privacy Policy. We will only use your personal information for the purpose of addressing your complaint and will not disclose it to any third parties without your consent, unless required by law.

Contact Us:

To submit an editorial complaint or if you have any questions regarding our Editorial Complaints Policy, please contact us at [email protected].

We value your feedback and are committed to maintaining the highest standards of journalism at States of CBD. Your input plays a crucial role in our ongoing efforts to provide accurate and trustworthy content to our readers.

The States of CBD Editorial Team